Responsible Gaming
at 9aji
Gaming on 9aji should always be enjoyable — an entertainment choice made freely, within your means, and on your own terms. We provide every Filipino player with the tools, knowledge, and support to keep it that way.
Tools Built to Keep You in Control
9aji provides a full set of responsible gaming tools that you can activate instantly from your account settings — no waiting period, no friction. Because we believe your wellbeing comes before your wallet.
Deposit Limits
Set a cap on how much you can deposit into your 9aji account — daily, weekly, or monthly. Once a limit is in place, it cannot be increased until the cooling-off period has passed. Decreases take effect immediately, giving you full downward control at any time.
Loss Limits
Define a maximum amount you are comfortable losing within a set period. When you hit your loss limit, the system automatically prevents further wagering until the period resets. It is one of the most direct ways to manage your gaming budget on 9aji without relying on willpower alone.
Session Time Reminders
It is easy to lose track of time when you are in the middle of a live dealer table or a hot slot streak. Set session time reminders on 9aji and receive a notification when you have been playing for your chosen duration — 30 minutes, 1 hour, or whatever works for you.
Cooling-Off Period
Need a short break? The cooling-off feature suspends your 9aji account for a defined period — 24 hours, 7 days, or 30 days. During this time, you cannot log in, deposit, or place bets. It is a softer pause option before considering full self-exclusion.
Self-Exclusion
Self-exclusion is the most serious responsible gaming tool 9aji offers. Activating it closes your account for a minimum of six (6) months. During the exclusion period, all access is blocked — including login attempts, new account creation, and promotional communications. Once set, it cannot be reversed early.
24/7 Support Access
If you ever feel that your gambling is becoming a concern — for yourself or for someone you care about — our customer support team is on live chat around the clock. They can guide you through activating any responsible gaming tool, or simply listen without judgment. You are never alone on 9aji.
Is Your Gaming Still Just Entertainment?
Problem gambling can creep up gradually. It does not always look like extreme behavior — sometimes it starts with small habit shifts that are easy to rationalize. Here at 9aji, we encourage every player to honestly ask themselves the following questions from time to time.
If you answer "yes" to two or more of these questions, we strongly encourage you to reach out to our support team or to activate a responsible gaming tool on your account immediately. Getting ahead of a problem early makes all the difference.
Remember — there is no shame in asking for help. Many Filipino players have successfully used 9aji's tools to reset their habits and return to gaming as a healthy leisure activity.
Ask yourself honestly:
Have you ever spent more money on gambling than you originally planned or could comfortably afford to lose?
Have you ever chased losses — meaning you kept gambling to try to win back money you already lost in the same session or on the same day?
Have you felt restless, irritable, or anxious when you tried to stop gambling or reduce how often you play?
Have you ever hidden your gambling activity from family members, a partner, or close friends because you feared their reaction?
Has gambling ever interfered with your work, studies, family responsibilities, or personal relationships in the Philippines or elsewhere?
Have you borrowed money — from family, friends, or through a loan — specifically to fund your gambling activity?
Do you find yourself thinking about gambling frequently when you are not playing — planning your next session or calculating how to recoup losses?
If two or more of these apply to you, please contact the 9aji support team via live chat right now. Activating a cooling-off period or self-exclusion takes less than two minutes.
Activating Your Safety Tools on 9aji
Setting limits or requesting self-exclusion on 9aji is straightforward. Here is how to do it in four simple steps.
Log Into Your Account
Access your 9aji account from any device using your registered credentials. Head to the account section by tapping your profile icon in the top corner of the platform.
Go to Responsible Gaming Settings
Inside your account settings, locate the "Responsible Gaming" section. All available tools — deposit limits, loss limits, session reminders, cooling-off, and self-exclusion — are listed there in one place.
Choose and Configure Your Tool
Select the tool you want to activate and enter your preferred limits or duration. The platform will display a summary of what the setting does before you confirm — so you know exactly what you are agreeing to.
Confirm and It Takes Effect
Confirm your selection and the tool activates immediately. Downward limit changes and self-exclusion take effect right away. Upward limit increases have a mandatory 24-hour cooling-off period before they become active.
9aji's Responsible Gaming Commitments
Age Verification — Strictly 21+
9aji enforces a strict minimum age of 21 years for all account registrations and gaming activities. This is consistent with Philippine online gaming regulations and reflects our commitment to protecting young people from the harms of gambling. Age verification is conducted during the account registration process and again during Know Your Customer (KYC) review before any withdrawal is processed.
Any account found to belong to a person under the age of 21 will be immediately suspended, all associated funds will be returned to the verified payment source, and the matter may be escalated to the relevant Philippine authorities. If you suspect a minor has created an account on 9aji, please contact our support team immediately via live chat.
Parents and guardians: Please keep your login credentials private and never allow individuals under 21 to access your 9aji account. Consider using device-level parental controls alongside 9aji's own security features.
Our Commitment to Preventing Problem Gambling
9aji actively monitors account behavior for indicators that may suggest a player is experiencing gambling-related harm. These include unusually rapid increases in betting frequency or stake size, extended session durations, patterns consistent with loss-chasing behavior, and increased frequency of failed deposit attempts. Where such patterns are identified, 9aji may proactively reach out to the player, temporarily restrict certain features, or prompt the activation of responsible gaming tools.
Our customer support team is trained to handle responsible gaming conversations with empathy and confidentiality. No 9aji employee will ever pressure a player to continue gambling or discourage them from activating protective limits.
Responsible Gaming and PAGCOR
9aji operates within the Philippine online gaming regulatory context, and we take guidance from PAGCOR's responsible gaming framework. PAGCOR — the Philippine Amusement and Gaming Corporation — has established guidelines for responsible gaming practices that all licensed operators in the Philippines are expected to follow. We align our responsible gaming program with these standards, including age verification requirements, player protection tools, and staff training on problem gambling awareness.
For additional information and support resources related to responsible gaming in the Philippines, we recommend consulting PAGCOR's official responsible gaming program resources. Seeking help from established organizations is a sign of strength, not weakness.
Financial Responsibility
9aji encourages all Members to treat gaming as a form of paid entertainment — like buying a movie ticket or dining out — rather than as a source of income or a way to solve financial difficulties. Before you play, set a budget that you are comfortable losing entirely, and stick to it. Never gamble with money you need for essential expenses such as rent, utilities, food, or loan repayments.
- Only deposit money that you can genuinely afford to spend on entertainment.
- Never chase losses in the belief that your "luck will turn" in the next session.
- Understand that the house edge means that over a long enough period, the odds favor the platform — not the player.
- Treat winnings as a bonus, not an expectation or a regular income stream.
- Take regular breaks and check in with yourself honestly about your relationship with gambling.
Protecting Vulnerable Players
Certain groups of people are more vulnerable to developing gambling problems, including individuals experiencing financial stress, mental health difficulties, loneliness, or addiction histories. 9aji takes our responsibility toward these players seriously. If you or someone you know is in a vulnerable situation, please do not hesitate to use 9aji's self-exclusion tool or reach out to our support team immediately.
9aji will never send promotional communications — including bonus offers, free bet alerts, or deposit match incentives — to players who have requested a cooling-off period or self-exclusion. We will also suppress marketing to accounts that exhibit behavioral patterns consistent with problem gambling.
Contact and Support
Our responsible gaming support is available 24 hours a day, 7 days a week via live chat on the 9aji platform. You can also reach us by email — displayed here as plain text only: [email protected]. All responsible gaming inquiries are treated with complete confidentiality.
Play Smart. Play Safe. Play 9aji.
9aji is built for Filipino players who enjoy gaming as entertainment — with full control over their experience. Set your limits, play within your means, and enjoy what 9aji has to offer. Strictly 21 and above.