9aji Frequently Asked Questions

9aji requires a valid Philippine government-issued photo ID — such as a PhilSys National ID, passport, driver's license, UMID, SSS ID, PRC ID, or voter's ID. You will also need to submit a selfie holding the ID, and proof of address (a utility bill or bank statement not older than three months). KYC is required before your first withdrawal can be processed.

Standard KYC verification on 9aji is typically completed within 24 to 48 hours after you submit all required documents. During peak periods it may take up to 72 hours. You will receive a notification via email and SMS once your account is verified. Make sure your submitted documents are clear, well-lit photos — blurry or cropped images are the most common cause of delays.

First, double-check that you are entering the correct registered email and password. If you have forgotten your password, use the password reset option on the login page — a reset link will be sent to your registered email. If your account has been temporarily locked due to multiple failed login attempts, wait 30 minutes before trying again. For persistent issues, contact 9aji support via live chat 24/7.

No. Each player is permitted only one 9aji account. Operating multiple accounts is a violation of the 9aji Terms and Conditions and may result in permanent account closure and forfeiture of all balances and bonuses. If you believe a duplicate account was created in error, contact the support team immediately so it can be resolved before any penalties are applied.

To close your 9aji account permanently, contact the support team via live chat and submit a written account closure request. Before closure is processed, any remaining balance will be withdrawn to your verified payment method. Note that if you are considering closure due to gambling concerns, 9aji's self-exclusion tool is worth considering first — it allows a temporary or long-term break without permanently losing your account.

The minimum deposit on 9aji is ₱100 for GCash and PayMaya transactions. For bank transfers via BPI, BDO, or Metrobank, the minimum deposit is ₱500. USDT deposits have a minimum equivalent of approximately ₱500 at the prevailing exchange rate at the time of the transaction. Minimum amounts may vary slightly during promotions — check your account dashboard for current figures.

GCash withdrawals on 9aji are typically processed within 1 to 3 hours after approval, making it the fastest withdrawal option on the platform. Withdrawal requests are reviewed by the finance team before funds are released — this review usually takes under an hour during business hours. For first-time withdrawals, KYC verification must be completed before the transaction can proceed.

The minimum withdrawal on 9aji is ₱200 for GCash and PayMaya. For bank transfers to BPI, BDO, or Metrobank, the minimum withdrawal amount is ₱500. There is no maximum withdrawal limit per se, but large withdrawals above ₱50,000 may require additional verification as part of 9aji's anti-money laundering compliance obligations under Philippine law.

9aji does not charge transaction fees for standard deposits or withdrawals. However, your bank or e-wallet provider (GCash, PayMaya, BPI, BDO, or Metrobank) may apply their own transfer fees depending on your account type and the transaction amount. USDT withdrawals may also incur network gas fees depending on prevailing blockchain conditions at the time of the transaction.

Bank transfer withdrawals to BPI, BDO, or Metrobank accounts typically take 1 to 3 business days to reflect in your account after 9aji approves the transaction. Interbank transfers processed via InstaPay or PESONet may arrive faster. Withdrawals submitted on weekends or Philippine public holidays may experience slightly longer processing times due to banking clearance schedules.

Yes. 9aji's live casino section features real dealers broadcasting in real time across multiple table game formats — including baccarat, blackjack, roulette, and dragon tiger. Live dealer games are streamed in HD and hosted by professional croupiers. Filipino players can interact with dealers via live chat during sessions. Stakes range from low-limit tables to high-roller VIP rooms suitable for serious players.

Yes. 9aji's sportsbook covers PBA (Philippine Basketball Association) games including the Commissioner's Cup, Philippine Cup, and Governors' Cup. You can bet pre-match or live on PBA games, with markets including game winner, total points, handicap, and player props. The sportsbook also covers NBA, UFC, boxing, football, and other major international sports popular with Filipino bettors.

9aji offers online sabong (cockfighting) as part of its gaming product suite, reflecting the deep cultural significance of sabong in the Philippines. Players can watch live sabong streams and place real-money bets on fights. All sabong activity on 9aji is intended for adults aged 21 and above. As with all gaming products on the platform, responsible gaming tools apply to sabong bets as well.

RTP percentages on 9aji slot games vary by title and provider. Most JILI slots carry RTPs between 96% and 97.5%, which is competitive with industry standards. The RTP for each game is documented in the game's information panel — tap the "i" or "?" icon within the game to view this. Remember that RTP is calculated over millions of spins and does not guarantee results for any single session.

A wagering requirement (also called a playthrough requirement) means you must bet the bonus amount a set number of times before the bonus balance converts to withdrawable cash. For example, a ₱500 bonus with a 20x wagering requirement means you need to place ₱10,000 in total bets before withdrawing. On 9aji, the specific wagering multiplier is stated clearly in each bonus's terms and conditions.

Yes. 9aji operates a loyalty program that rewards regular players as they accumulate play activity on the platform. As you progress through loyalty tiers, you unlock benefits such as enhanced bonus offers, faster withdrawal processing, dedicated account management, and exclusive promotions. VIP members based in key Philippine cities including Manila, Cebu, and Davao may also receive personalized rewards. Details are available in the promotions section of your account.

Bonus eligibility varies by promotion. Most 9aji bonuses can be used on slot games, but some promotions are specific to sports betting, live casino, or bingo. Certain high-RTP games may be excluded from wagering requirement contributions or may contribute at a reduced rate (e.g., 10% contribution per ₱1 wagered). The eligible games for each bonus are listed in that bonus's specific terms and conditions page.

The minimum age to register and play on 9aji is 21 years old. This is consistent with Philippine online gaming regulations. Age verification is conducted during account registration and as part of the KYC process. Any account found to belong to someone under 21 will be immediately suspended and all associated funds returned. 9aji takes underage gambling prevention seriously and implements strict age-gating measures.

Yes. 9aji is fully optimized for mobile browsers on both Android and iOS devices. You can play all games, manage your account, make deposits, and request withdrawals directly from your smartphone browser — no app download required. The mobile interface is designed for smooth gameplay on smaller screens, including slots, live casino tables, and sports betting markets.

To activate self-exclusion on 9aji, log in to your account, go to the Responsible Gaming section in your account settings, and select the self-exclusion option. You can choose a minimum exclusion period of six months, with longer periods also available. Once activated, your account will be immediately suspended and you will not be able to log in, deposit, or place bets for the duration. All promotional communications will also be stopped. The decision cannot be reversed early.