9aji Privacy Policy

1. Introduction

9aji ("we," "us," "our," or "9aji") operates the online gaming platform accessible at 9aji.cam (the "Platform"). We are committed to protecting the privacy and personal data of every individual who registers for, accesses, or interacts with the Platform (referred to in this policy as "you," "your," or "Member").

This Privacy Policy explains what personal data 9aji collects from Members and visitors to the Platform, the purposes for which that data is collected and processed, the legal bases that justify such processing, how and with whom data may be shared, and the rights available to you as a data subject under Philippine law. This policy applies to all personal data collected through the Platform, including data collected via account registration, identity verification, payment processing, gameplay, customer support interactions, and communications.

By creating a 9aji account and using the Platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein. If you do not agree to this Privacy Policy, you must not use the 9aji Platform.

This Privacy Policy should be read together with the 9aji Terms & Conditions and our Responsible Gaming Policy, which are incorporated by reference.

2. Data Controller Information

For the purposes of the Philippine Data Privacy Act of 2012, 9aji is the personal information controller responsible for the personal data collected through the Platform. This means 9aji determines the purposes and means by which your personal data is collected and processed.

If you have any questions, concerns, or requests regarding your personal data or this Privacy Policy, you may contact our Data Protection Officer (DPO) through the customer support channels listed in Section 15 of this policy. All data-related inquiries are handled with strict confidentiality by a dedicated team.

3. Personal Data We Collect

3.1 Registration and Identity Data

When you create a 9aji account, we collect the following information:

• Full legal name (as it appears on your government-issued ID)
• Date of birth (to verify you are 21 years of age or older)
• Gender
• Philippine residential address
• Valid Philippine mobile number
• Email address
• Username and encrypted password
• Referral source (how you found out about 9aji, if provided)

3.2 Identity Verification (KYC) Data

As required by Philippine anti-money laundering regulations and responsible gaming obligations, 9aji conducts Know Your Customer (KYC) verification. For this purpose, we may collect:

• Copy of a valid Philippine government-issued identification document (e.g., passport, driver's license, PhilSys National ID, SSS ID, UMID, PRC ID, or voter's ID)
• Selfie photograph for facial verification purposes
• Proof of address documentation (e.g., utility bill, bank statement not older than three months)
• Source of funds documentation (for high-value transactions)

3.3 Financial and Transaction Data

When you make deposits, withdrawals, or participate in gaming transactions on the 9aji Platform, we collect:

• Payment method details (e-wallet account number for GCash or PayMaya; bank account name and number for BPI, BDO, or Metrobank; wallet address for USDT)
• Deposit and withdrawal amounts, dates, and timestamps
• Transaction reference numbers
• Bonus and promotional offer history
• Account balance and wagering activity records

9aji does not store full credit or debit card numbers on its servers. Payment card processing, where applicable, is handled by PCI-DSS compliant third-party payment processors.

3.4 Gameplay and Activity Data

To operate the gaming platform and ensure game integrity, 9aji collects:

• Game session data, including games played, bets placed, outcomes, and session duration
• Sports betting selections, stake amounts, and settlement results
• Login timestamps and session activity logs
• Responsible gaming tool usage (deposit limits, cooling-off periods, self-exclusion requests)

3.5 Technical and Device Data

When you access the 9aji Platform, we automatically collect certain technical information from your device and browser:

• IP address and approximate geolocation (to verify you are accessing from the Philippines)
• Device type, operating system, and version
• Browser type and version
• Screen resolution and language settings
• Referring URL and pages visited on the Platform
• Time zone and connection type

3.6 Communications Data

When you contact the 9aji customer support team or communicate with us through any channel, we retain records of:

• Live chat transcripts
• Email correspondence
• Support ticket history and resolution notes
• Feedback and survey responses (where voluntarily provided)

4. How We Collect Your Data

9aji collects personal data through the following means:

• Directly from you — when you complete account registration, submit KYC documents, make deposits or withdrawals, contact customer support, or participate in surveys or promotions.
• Automatically — through cookies, web beacons, server logs, and similar tracking technologies when you access and navigate the Platform (see Section 8 on Cookies for more detail).
• From third parties — including identity verification service providers, payment processors, fraud prevention services, and, where applicable, publicly available sources for AML screening purposes.

5. How We Use Your Personal Data

9aji uses the personal data collected for the following specific purposes:

• Account management: Creating, operating, and maintaining your 9aji Member account.
• Identity verification: Confirming your identity and age (21+) in compliance with Philippine gaming and AML regulations.
• Payment processing: Facilitating deposits, withdrawals, and refunds to and from your registered payment methods.
• Game operation: Delivering the gaming products and services you access, ensuring game fairness, and resolving disputes.
• Fraud prevention and security: Detecting, investigating, and preventing fraudulent activity, money laundering, account abuse, and unauthorized access.
• Responsible gaming compliance: Monitoring gambling behavior patterns, applying deposit and loss limits, processing self-exclusion requests, and flagging potential problem gambling indicators.
• Legal and regulatory compliance: Fulfilling obligations under Philippine law, including reporting to the Anti-Money Laundering Council (AMLC), PAGCOR, and other competent authorities as required.
• Customer support: Responding to inquiries, resolving complaints, and providing technical assistance.
• Platform improvement: Analyzing usage patterns to improve the Platform's features, performance, and user experience.
• Communications: Sending you transactional notifications (such as deposit confirmations and withdrawal updates), security alerts, and — where you have opted in — promotional communications about 9aji offers.

6. Legal Basis for Processing

Under the Philippine Data Privacy Act of 2012, 9aji processes your personal data on the following legal bases:

• Contract performance: Processing necessary to fulfill the Terms and Conditions agreement between you and 9aji — including account creation, payment processing, and game delivery.
• Legal obligation: Processing required to comply with Philippine law, including AML regulations, PAGCOR licensing conditions, tax reporting obligations, and court or regulatory orders.
• Legitimate interests: Processing for fraud prevention, platform security, responsible gaming monitoring, and analytics — where such interests are not overridden by your rights and freedoms.
• Consent: Processing for marketing communications and non-essential cookies — where you have provided explicit, freely given, and informed consent. You may withdraw consent at any time.

7. Data Sharing and Disclosure

7.1 Service Providers

9aji shares personal data with carefully selected third-party service providers who assist us in operating the Platform. These providers include identity verification and KYC solution providers, payment processors and e-wallet platforms, fraud detection and AML screening services, customer support software providers, cloud hosting and data storage providers, and analytics service providers. All third-party service providers are bound by data processing agreements that restrict their use of your personal data to the specific services they provide to 9aji and require them to maintain appropriate security standards.

7.2 Regulatory and Law Enforcement Disclosure

9aji may disclose your personal data to Philippine government authorities, regulatory bodies (including PAGCOR and the AMLC), or law enforcement agencies where required by law, court order, or lawful regulatory request. Such disclosures may be made without prior notice to you where required or permitted by law.

7.3 Business Transfers

In the event of a merger, acquisition, reorganization, or sale of all or a portion of 9aji's assets, your personal data may be transferred to the acquiring entity as part of that transaction. We will notify you of any such transfer and the privacy choices available to you at that time.

7.4 No Sale of Personal Data

9aji does not sell, rent, or trade your personal data to third parties for their own commercial marketing or advertising purposes under any circumstances.

8. Cookies and Tracking Technologies

The 9aji Platform uses cookies and similar tracking technologies (such as web beacons and local storage) to enhance your experience, maintain your session state, and collect analytics data.

8.1 Types of Cookies Used

• Strictly necessary cookies: Essential for the Platform to function correctly. These include session cookies that keep you logged in and security cookies that prevent fraudulent use of your account. These cannot be disabled.
• Functional cookies: Remember your preferences, such as your preferred language settings and notification preferences.
• Analytics cookies: Collect anonymized or aggregated information about how Members navigate the Platform, which pages are most visited, and where errors occur — used to improve Platform performance.
• Marketing cookies: Used to track the effectiveness of 9aji promotional campaigns and to personalize promotional content shown to you within the Platform. These are used only with your consent.

8.2 Managing Cookies

You can manage or disable non-essential cookies through your browser settings at any time. Note that disabling certain cookies may affect the functionality of the 9aji Platform, including your ability to maintain a logged-in session. Instructions for managing cookies are available in the help section of your specific browser.

9. Data Retention

9aji retains personal data only for as long as necessary to fulfill the purposes for which it was collected, or as required by applicable law. The following general retention periods apply:

• Account data: Retained for the duration of your account's active status, plus a minimum of five (5) years after account closure, as required by Philippine AML regulations.
• Transaction records: Retained for a minimum of five (5) years from the date of the transaction, in compliance with AMLC recordkeeping requirements.
• KYC and identity verification data: Retained for a minimum of five (5) years from account closure.
• Customer support records: Retained for up to three (3) years from the date of each support interaction.
• Marketing data and consent records: Retained for as long as your consent remains active, or for up to three (3) years from withdrawal of consent.

Upon expiry of the applicable retention period, personal data is securely deleted or anonymized in a manner that prevents re-identification.

10. Security Measures

9aji implements a multi-layered security framework to protect your personal and financial data against unauthorized access, alteration, disclosure, or destruction. Our security measures include:

• 256-bit SSL/TLS encryption for all data transmissions between your device and 9aji servers
• SMS-based two-factor authentication (2FA) available for all Member accounts
• Brute-force login protection and account lockout mechanisms
• Encrypted storage of passwords using industry-standard hashing algorithms
• Restricted access to personal data on a role-based, need-to-know basis
• Regular security vulnerability assessments and penetration testing
• Real-time monitoring for suspicious account activity and unauthorized login attempts
• Secure data centers with physical and logical access controls

While 9aji employs robust security measures, no data transmission over the internet can be guaranteed as completely secure. You play an important role in keeping your account safe — please use a strong, unique password, enable two-factor authentication, and never share your login credentials with anyone.

11. Your Rights as a Data Subject

Under the Philippine Data Privacy Act of 2012, you are entitled to the following rights with respect to your personal data held by 9aji:

• Right to be informed: The right to be notified of how your personal data is being collected and processed — which this Privacy Policy fulfills.
• Right to access: The right to request a copy of the personal data 9aji holds about you, along with information about how it is being used.
• Right to correct: The right to request correction of any inaccurate, incomplete, or outdated personal data we hold about you.
• Right to erasure ("right to be forgotten"): The right to request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to 9aji's legal and regulatory retention obligations.
• Right to data portability: The right to receive your personal data in a structured, commonly used, and machine-readable format, and to have that data transmitted to another controller where technically feasible.
• Right to object: The right to object to the processing of your personal data for direct marketing purposes or where processing is based on 9aji's legitimate interests.
• Right to withdraw consent: Where processing is based on your consent, the right to withdraw that consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.
• Right to lodge a complaint: The right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines if you believe your data subject rights have been violated.

To exercise any of the above rights, please contact the 9aji Data Protection Officer through the customer support channels listed in Section 15. 9aji will acknowledge your request within five (5) business days and respond fully within the period required by the Data Privacy Act.

12. Children and Minors

The 9aji Platform is strictly intended for adults. Consistent with Philippine gaming regulations, you must be at least 21 years of age to create a 9aji account and participate in any real-money gaming activity on the Platform. 9aji does not knowingly collect personal data from individuals under the age of 21.

Age verification is conducted as part of the account registration and KYC process. If 9aji discovers that personal data has been collected from a minor under the age of 21, the account will be immediately suspended, all associated data will be deleted, and any account balance will be handled in accordance with applicable law.

If you have reason to believe that a minor under 21 has registered an account on 9aji, please contact our support team immediately so that the account can be reviewed and closed.

13. International Data Transfers

9aji's operations are based in the Philippines and primarily serve Philippine residents. However, certain technical service providers (such as cloud hosting providers, analytics platforms, and fraud prevention services) may be located in, or operate infrastructure in, countries outside of the Philippines.

Where personal data is transferred internationally, 9aji ensures that adequate safeguards are in place to protect your data in accordance with the requirements of the Philippine Data Privacy Act. These safeguards may include contractual data protection clauses, the recipient country's adequacy status as recognized by the NPC, or binding corporate rules where applicable.

14. Changes to This Privacy Policy

9aji reserves the right to update or modify this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or platform operations. When changes are made, the revised policy will be posted on this page with an updated "Last Updated" date at the top of the document.

For material changes to this Privacy Policy that significantly affect how your personal data is used, 9aji will provide advance notice through a prominent notice on the Platform or by direct notification to your registered email address or mobile number, where required by law.

Your continued use of the 9aji Platform following the posting of any revised Privacy Policy constitutes your acceptance of the updated terms. We encourage you to review this page periodically to stay informed about how 9aji protects your personal data.

15. Contact Us

If you have questions, concerns, or requests relating to this Privacy Policy or the handling of your personal data by 9aji, please reach out to us:

• Live Chat: Available 24 hours a day, 7 days a week through the 9aji Platform.
• Email (plain text — not a clickable link): [email protected]

For formal data subject requests — including access, correction, erasure, or portability requests — please include "Data Privacy Request" in the subject line of your email and provide your full registered name and account email address so that we can locate your records efficiently.

If you are not satisfied with our response to your privacy concern, you have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines.